Refund policy


30-Day Return Policy



We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.


To be eligible for a return, the item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.


To initiate a return, please contact us at fithelpro@gmail.com.


Returns must be sent to the following address:

 

52 Rue de Charenton

94140 Alfortville

France


If your return request is accepted, we will provide you with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.


For any return-related questions, you may contact us at fithelpro@gmail.com.





Damages and Issues



Please inspect your order upon receipt. If your item is defective, damaged, or if you receive the wrong product, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.





Exceptions / Non-Returnable Items



Certain types of items cannot be returned, including:


  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases



We also do not accept returns for sale items or gift cards.


If you have any questions about your specific item, please contact us before requesting a return.





Exchanges



The fastest way to receive a different item is to return the original item. Once the return has been approved, you may place a new order separately.





European Union – 14-Day Cooling-Off Period



If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without providing any reason.


To qualify, the item must be in the same condition as received — unworn or unused, with tags, in its original packaging — and you must provide proof of purchase.





Refunds



Once we receive and inspect your return, we will notify you whether your refund has been approved.


If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.


If more than 15 business days have passed since your refund was approved, please contact us at fithelpro@gmail.com.